WHY CHOOSE CCaaS
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. RING2CLOUD partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage
WHY WORK WITH US
As Your Solutions Partner, RING2CLOUD.
Is independent & can deliver multiple options
Will learn your business structure and goals
Will understand your IT infrastructure
Will determine the optimal CCaaS solution
Will research to source the optimal supplier
Will implement and support the selected solution
Stay on to handle all customer service and escalations
Become an integrated part of your organization’s ecosystem
WHY CHOOSE CCaaS
CCaaS Provides Your Business.
Best overall value and functionality
Agility and speed when adding locations
Intelligent call routing that maximizes productivity
High-quality multi-channel customer experience (Voice, Email, Chat, Social Media)
Integration with CRM or databases
On-demand access to customer information
Workforce optimization and management
Cost effective upgrades
24/7 comprehensive professional services and technical support
Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
As your trusted IT and telecom advocate, RING2CLOUD can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.
Freedom of Flexibility and Scalability
CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.
You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.
Business Continuity / Disaster Recovery
Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal downtime.
Advanced and Secure Infrastructure
Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.
Favorable Payment Terms
Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.
Advanced Reporting / Analytics
Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect and evaluate data, and provide easy-to-use, customizable access to that data for real time and historical analytics.